Lamer Landscaping and Snowplowing Ltd. is committed to providing accessible website content, communication, customer service, and business interactions for all customers, including people with disabilities. This statement explains that commitment and provides a way to request assistance, accessible formats, communication supports, or help with any barrier related to the website or the company’s services.

Commitment

The company is committed to treating people with disabilities in a way that respects dignity, independence, integration, and equal opportunity. Efforts are made to remove barriers and improve accessibility in customer service, information and communication, and online content.

Website and digital accessibility

Lamer Landscaping and Snowplowing Ltd. aims to make its website easier to use for all visitors by improving navigation, readability, forms, and access across devices and assistive technologies. Accessibility improvements are ongoing, and some content or third-party features may not always work perfectly for every user.

Accessible communication and information

Accessible formats and communication supports may be available upon request for information the company provides to customers. When a customer identifies an accessibility need, the company will work with the person to determine a suitable format, support, or alternate method of communication whenever reasonably possible.

Examples may include:

• Communication by email instead of phone.
• Clear written follow-up after a call or meeting.
• Assistance with forms or website contact requests.
• Accessible versions of information when reasonably available.

Accessible customer service

Lamer Landscaping and Snowplowing Ltd. is committed to providing customer service in a manner that takes a person’s disability-related needs into account. This includes welcoming feedback, communicating respectfully, and working with customers to identify practical accommodations when needed.

Service disruptions or barriers

If there is a temporary disruption to an accessibility-related feature, communication channel, or other service that affects access, the company will try to provide alternative arrangements where reasonably possible. Customers are encouraged to contact the company if they experience any barrier when trying to obtain information, request service, or use the website.

Feedback and assistance

Feedback about accessibility, customer service, communication barriers, or website issues is welcome and helps improve the business. Requests for assistance will be reviewed and responded to as quickly as reasonably possible.

Please contact:

• Belleville: 613-967-9522 
• Quinte West: 613-392-9978 
• Contact page: https://www.lamerlandscaping.ca/contact/ 
• Business address: 138 College Street West, Belleville, ON K8P 2G6 

Ongoing improvement

Accessibility is an ongoing process. Lamer Landscaping and Snowplowing Ltd. will continue reviewing its website content, communications, and customer service practices to improve accessibility over time.